Information on Loughborough
News Index
2009
Nov 2009Oct 2009
Sep 2009
Aug 2009
Jul 2009
Jun 2009
May 2009
Apr 2009
Mar 2009
Feb 2009
Jan 2009
2008
Dec 2008Nov 2008
Oct 2008
Sep 2008
Aug 2008
Jul 2008
Jun 2008
May 2008
Apr 2008
Mar 2008
Feb 2008
Jan 2008
2007
Dec 2007Nov 2007
Oct 2007
Sep 2007
Aug 2007
Jul 2007
Jun 2007
May 2007
Charter Mark Award
Posted on 26/07/07
P. Klein
CULTURE, leisure, heritage and arts provision in Charnwood has now got the mark of the success, thanks to being awarded a national Charter Mark.
The award is to Charnwood Borough Councils Leisure and Cultural Services and (SERCO Ltd) against the Charter Mark Standard. Loughborough Town Hall, Loughborough Leisure Centre, Soar Valley Leisure Centre, South Charnwood Swimming Pool, parks and open spaces. As well as this Loughborough Cemetery, Markets, Charnwood Museum and arts and sports development were all included in the assessment.
Charter Mark holders have demonstrated that they offer choice to their customers so that a wide range of needs are catered for. The benefits of new technology are maximised. Users and staff are consulted on where choices can be made. Communities have a say in the design and delivery of local services.
The assessors from the East Midlands Quality Centre, who visited Charnwood Borough Council to evaluate the services, said: "There is clear and effective leadership and a buzz within the organisation, the staff involved with the application should be congratulated on their enthusiasm and commitment. EMQC Limitedis an independent not for profit company that has specialised in the assessment of organisations against National Standards since 1993. These assessments offer organisations the opportunity to evaluate the performance of their people and processes and provide structure and support for improvement and adding value.
The Standard, which is very challenging to meet and is increasingly seen as a measure of quality, reflects not only service provision but is also an acknowledgement of the effort of everyone who works for Charnwood Borough Council and its partners.
The key strengths identified for the services provided by Charnwood Borough Council in the independent inspectors report are:
- Improvements have been made in recent years, with the customer at the centre of the changes
- Good and effective community working
- Customer Care Standards are in place
- Knowledge of the service is publicised widely
- Customers are listened to and have a direct say on the services through consultation
- Excellent examples of joint-working with other providers to ensure real value
- The services provide value for money and sound financial management.
The assessors report goes on to say: "There are no actions that require immediate attention and I am pleased to pass my recommendations to the EMQCs Certification Committee that the joint Services be recognised as meeting the Charter Mark Standard.
The Award will be valid for three years with ongoing monitoring.
Sylvia Wright, Head of Culture, Heritage and Arts at Charnwood Borough Council, said: "This is a credit to the hard work that the Charnwood Borough Council puts into developing leisure, culture, heritage and arts provision with all our partners. We are extremely proud and pleased with this excellent result.
The Charter Mark follows the recent award of the Quest Quality kite mark for the Charnwood Borough Council owned Leisure Centres.
Cllr Peter Lewis (Conservative, Loughborough Nanpantan), Cabinet Lead for Leisure and the Arts, said: "We are rightly famous for having a great university in our midsts; we should now take equal pride in the sporting and cultural achievements of our community. I have often had comments from people around the world, who I have met, saying what an exciting place this must be to live. I think too often we take that for granted, this award reminds us we should not do so and we should celebrate with civic pride the achievements of everybody involved.
"Not forgetting the Sports and Cultural Olympics of 2012, showing that we are ready to meet the challenge and play our part in what will be celebrated for many years to come!
Chris Traill, Director of Leisure and Environment, added: "This is a real credit to the excellence within the Leisure and Environment department and a due recognition should be given to the efforts of the staff in their customer focus.
Latest News
Launceston Road junction improvements begin | |
|---|---|
 | Highways, Transportation & Waste Management20 November 2009Launceston Road junction improvements beginWork on a new road layout to ease traffic congestion is starting at a key junction in Wigston next week. The £60,000 improvements to the junction of Station Road and Launceston Road include a new mini roundabout and an extension to the on-pavement cycle lane.... 21 Nov 2009 Launceston Road junction improvements begin |
Accident-reducing road improvements in Hinckley | |
| Highways, Transportation & Waste Management20 November 2009Accident-reducing road improvements in HinckleyWork is starting on the second phase of a £110,000 road improvement scheme to reduce accidents along a key route in Hinckley. The work on Dodwells Road and Normandy Way, which is being carried out by Leicestershire County Council, is due to start on Monday.... 21 Nov 2009 Accident-reducing road improvements in Hinckley |
Seven schools receive £16 million revamp | |
| 20 November 2009Seven schools receive. .... 21 Nov 2009 Seven schools receive £16 million revamp |
Interactive event to challenge views on museum culture | |
 | University of Leicester PhD organise 'Materiality and Intangibility: Contested Zones', an event for researchers and artists working with museums... 20 Nov 2009 Interactive event to challenge views on museum culture |
An audience with Apollo 16 Astronaut Charlie Duke | |
| 10th Man to walk on the moon to lecture at the University of Leicester in a filled-to-capacity public event... 20 Nov 2009 An audience with Apollo 16 Astronaut Charlie Duke |
Related News
TOP MARKS FOR CHARNWOOD! | |
|---|---|
 | AN independent assessor has given Charnwood Borough Council top marks for excellence in customer service ? and praised the Authority for making impressive progress... 16 Jul 2008 TOP MARKS FOR CHARNWOOD! |
Charnwood Borough Council Leisure Centres | |
 | AN independent inspection has awarded top marks to two of Charnwood Borough Councils Leisure Centres - and seen them secure their status as amongst the best in the UK.... 30 Apr 2008 Charnwood Borough Council Leisure Centres |
LEISURE CENTRES GET 'TOP MARKS' | |
 | An independent inspection has awarded top marks to two of Charnwood Borough Council's Leisure Centres. Both Loughborough and Soar Valley Leisure Centres have been awarded the Quest quality kite mark, operated by PMP leisure consultants.... 07 Oct 2009 LEISURE CENTRES GET 'TOP MARKS' |
Pool Set to Close During 3.1m Refurbishment | |
 | A MULTI-MILLION pound project to refurbish South Charnwood Swimming Pool is running to schedule as the facility prepares to close while the next phase of work is carried out. The Charnwood Borough Council-owned pool will shut at 3.... 07 May 2009 Pool Set to Close During 3.1m Refurbishment |
Comprehensive Performance Assessment | |
 | Charnwood Borough Council has improved its performance over the last 3 years, according to a report just published by the Audit Commission.... 17 Mar 2009 Comprehensive Performance Assessment |
Relevant News
Shortlist for Council Services | |
|---|---|
 | A range of services at Charnwood Borough Council, in conjunction with Rushcliffe Borough Council will soon be provided by an external company. That company will either be Capita or Liberata.... 22 Jul 2007 Shortlist for Council Services |
Loughborough and National Playday | |
 | Loughborough youngsters are getting even more opportunities to play for free at fun organised sessions thanks to Charnwood Borough Council. The Authority is once again backing National Playday, which ... 26 Jul 2007 Loughborough and National Playday |
Charnwood Council Achieves Acreditation | |
 | Energy Efficiency Accreditation A series of initiatives to facilitate a reduction in Charnwood Borough Councils carbon footprint by increasing energy efficiency has been recognised by a leading national organisation. The Energy Institute has awarded Charnwood the Energy Efficiency Accreditation Scheme (EEAS) for its commitment to improving energy efficiency and tackling climate change. The Energy Efficiency Accreditation Scheme is the UKs only independent award recognising achievements i... 04 Aug 2007 Charnwood Council Achieves Acreditation |
Egg-celent Easter in Charnwood | |
 | YOUNGSTERS can look forward to an eggs-cellent Easter holiday thanks to a wide-range of sport and leisure activities organised by Charnwood Borough Council. More than 20 events have been arranged by Charnwood?s Leisure Services Team to keep five to 16-year-olds entertained during the two-week break ? and places can be booked now.... 06 Mar 2008 Egg-celent Easter in Charnwood |
Charnwood Borough Council Leisure Centres | |
| AN independent inspection has awarded top marks to two of Charnwood Borough Councils Leisure Centres - and seen them secure their status as amongst the best in the UK.... 30 Apr 2008 Charnwood Borough Council Leisure Centres |
Most Read News (today)
Graffiti Workshops in Loughborough and Charnwood | |
|---|---|
 | A SERIES of free graffiti workshops could help creative youngsters avoid a brush with the law. Charnwood Community Safety Partnership, of which Charnwood Borough Council is a partner, is staging the six-week programme of graffiti workshops in three neighbourhoods to give 11 to 16-year-olds an alternative means of expression rather than daubing slogans and images on buildings throughout the Borough.... 18 Jul 2008 Graffiti Workshops in Loughborough and Charnwood |
Loughborough MP Announces Free Chess Sets for Schools | |
 | Andy Reed MP today announced the giving away of chess sets to schools. The chess sets are available for schools as part of a scheme to provide a quarter of a million chess sets into the school network. Negotiations with manufacturers and distributors means that ten sets and boards can be offered to every school in England. ... 13 Feb 2008 Loughborough MP Announces Free Chess Sets for Schools |
Seven schools receive £16 million revamp | |
| 20 November 2009Seven schools receive. .... 21 Nov 2009 Seven schools receive £16 million revamp |
Loughborough Fair - Official Opening | |
 | The 780th November fair is coming to Loughborough and the news is that charnwood Borough Council have a good time lined up.... 01 Nov 2007 Loughborough Fair - Official Opening |
French Market Comes to Loughborough | |
 | THIS FRIDAY (14 December 2007) will see Loughboroughs Market Place transformed into a Christmas wonderland as the biggest festive and French market arrives in town, welcomed by local stars on stage.... 11 Dec 2007 French Market Comes to Loughborough |
Most Read News (this month)
Leicestershire County Council reveals results of groundbreaking archaeology survey | |
|---|---|
| Community Services29 October 2009Leicestershire County Council reveals results of groundbreaking archaeology surveyLeicestershire County Council today held a press conference at Bosworth Battlefield Heritage Centre to announce the conclusion of a groundbreaking three year archaeological survey to locate the battle of Bosworth, funded by the Heritage Lottery Fund grant. Battlefields Trust archaeologist, Glenn Foard, revealed an exciting collection of finds from the Battle of Bosworth of international archaeological significance.... 30 Oct 2009 Leicestershire County Council reveals results of groundbreaking archaeology survey |
Loughborough Fair | |
| The popular, annual Charnwood Borough Council-organised event will open at 6pm on Wednesday, November 11th and run until Saturday, November 14th 2009.... 03 Nov 2009 Loughborough Fair |
Police searching for missing man have found a body | |
 | Police searching for missing man have found a bodyPolice searching for a 77 year old man from Loughborough, who has been missing since yesterday evening, have found the body of a man. Ernest Sanham from Park Road in Loughborough, was admitted to the Leicester General Hospital on Thursday 22nd October 2009 suffering from confusion.... 26 Oct 2009 Police searching for missing man have found a body |
Loughborough shoppers to benefit from Bonfire Night Advice | |
| Information about being safe on Bonfire Night will be available for shoppers who visit Loughborough town centre on Wednesday.... 03 Nov 2009 Loughborough shoppers to benefit from Bonfire Night Advice |
GREAT CENTRAL RAILWAY RAISES TWENTY THOUSAND POUNDS FOR CHARITY | |
| Street children in the third world and some of the most endangered animals on the planet are set to benefit from generous visitors the Great Central Railway. The award winning Leicestershire heritage line teamed up with two charities to raise money at special gala events.... 26 Oct 2009 GREAT CENTRAL RAILWAY RAISES TWENTY THOUSAND POUNDS FOR CHARITY |
Most Read News (alltime)
Graffiti Workshops in Loughborough and Charnwood | |
|---|---|
| A SERIES of free graffiti workshops could help creative youngsters avoid a brush with the law. Charnwood Community Safety Partnership, of which Charnwood Borough Council is a partner, is staging the six-week programme of graffiti workshops in three neighbourhoods to give 11 to 16-year-olds an alternative means of expression rather than daubing slogans and images on buildings throughout the Borough.... 18 Jul 2008 Graffiti Workshops in Loughborough and Charnwood |
Loughborough MP Announces Free Chess Sets for Schools | |
| Andy Reed MP today announced the giving away of chess sets to schools. The chess sets are available for schools as part of a scheme to provide a quarter of a million chess sets into the school network. Negotiations with manufacturers and distributors means that ten sets and boards can be offered to every school in England. ... 13 Feb 2008 Loughborough MP Announces Free Chess Sets for Schools |
Robot in Loughborough Town Centre | |
 | Reports are coming in that Loughborough Town Centre was yesterday infiltrated by a giant robot. The robot which some eye witnesses say they saw in Market Place and Market Street at various times yesterday afternoon stood some 8ft tall, was metallic in colour, had blue glowing eyes and spoke in sound bites.... 27 May 2008 Robot in Loughborough Town Centre |
Mini moto campaign in Loughborough is a crushing success. | |
 | 14 motorbikes and mini-motos have been crushed after they were confiscated by police in Loughborough during a crack down on young people who drive dangerously and inconsiderately on roads, parks and public places.... 02 Jul 2008 Mini moto campaign in Loughborough is a crushing success. |
Radical plans to personalise social care in Leicestershire | |
 | Radical changes to social care in Leicestershire will be outlined at a meeting next week. The County Council wants to personalise its social care and will update the Cabinet on the plans next Tuesday (29th July).... 22 Jul 2008 Radical plans to personalise social care in Leicestershire |