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Consumers Direct East Midlands Reveals Half Year Complaint Statistics
Posted on 13/08/2009
newsdesk
Second hand cars bought from independent dealers remained at the top of the list of complaints received by government-funded advice service Consumer Direct East Midlands in the first half of this year.
In total, the OFT-managed service took almost 40,000 consumer complaints in the six month period to the end of June 2009.
Among the top 10 list, complaints about laptops, TVs and women's clothing rose, while grievances about mobile phone contracts, handsets and internet service providers were down.
One in three complaints were about defective goods, while one in four were about substandard service.
The Department for Business, Innovation and Skills, in partnership with Consumer Direct, will launch the